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July Eagle Award Recipients

Posted: Jul 29 2021

Ramona Sorenson

Ramona Sorenson
Trinity Medical Arts Clinic

"Pharmacist Ramona Sorenson has taken the time needed to explain in-depth the effects and needs of the medication prescribed. She explained how these medications affect my medical condition. She also searches for the most cost affordable and beneficial medication that Medicare and my medical insurance company will cover. Ramona explained how different foods affect my medical condition and medication.

The time she invested in my visit and consultation wasn't an issue. I really admire and appreciate the knowledge and skills that she shares with her patients. Please consider Pharmacist Mrs. Ramona Sorenson for an Eagle Award.
-Michael Huff

Christian Aguiluz

Christian Aguiluz
Cash Wise Foods

"I paid for my groceries with a $100 bill. Later that day I realized I was missing a $100 bill so I thought I would check at Cash Wise and maybe the 2 bills got stuck together. Christian said they wouldn't be able to check until morning. But he must have decided to check and he did find the bills were stuck together and called me. I was not expecting to get it back but I was thrilled. I was so impressed a young man went above and beyond to check that till. His honesty should not go unnoticed."
-Lisa Schilling

Jeremiah Conway

Jeremiah Conway
Karls Appliance
"I tried to purchase a gas grill at 3 other stores in Minot to no avail. People wouldn't help or even acknowledge me in their store. I decided to try one more store before shopping out of town, Karls. I was warmly greeted at the door and asked how he could help me. I was shocked. He promptly showed me my options and offered to accommodate any and all needs I had. Free assembly as well! Sold I said! Upon leaving I was convinced this young man totally understands customers. You are the best, Jeremiah!"
-Ardelle Kovarik

Roxanne Brown

Roxanne Brown
Trinity Riverside

"I have been back and forth with seeing Roxanne for years. I had a history of going in - begging for help - receiving advice and medications to try - and then never following up because I was terrified to treat my mental health. I truly felt like if I took medicine for mental health it just validated there was something wrong with me. Roxanne never turned me away, never made me feel bad for my concerns, never said "well if you would just do what I'm telling you!" Instead, she was compassionate about my concerns, open to going at my pace. She allowed me back even after many times of being scared and running away. Roxanne finally challenged me to 30 days, if you feel better...great! If you don't I will never suggest it again and we can find another way to help you. I'm here to help so you can call me with any questions or concerns and if you feel uncomfortable at any time - you can stop." I took this challenge and I made it the 30 days. then 60. And now I am a new person. She has done testing with me and helped me to understand the problems. I never leave her office feeling unheard or confused. She returns my many calls of concerns and questions about anything I'm dealing with and she never makes me feel like a burden or like I'm being over the top. I will say it with complete sincerity, Roxanne saved my life. I am so grateful for her dedication to her patients as INDIVIDUALS - not just patients. Thank you Roxanne for never turning me away, never giving up and for listening and accommodating things so I could be comfortable and go on to feel as great as I do now. You deserve so much recognition for putting your heart into your job and handling your patients with compassion and empathy - not just "by the books". THANK YOU!

-Shelby Hysjulien

Tammy Anderson

Tammy Anderson
Tollefson's Carpetland

"I had a house for sale and needed the basement carpeted and was on a time crunch and deadline. I contacted Tammy and explained the deal and she advised me (saved some money), lined up the installers, had the product on hand, and got it done in a few short days meeting the deadline with no problem. Awesome job and much appreciated. Keep up the GREAT customer service. Thanks, Tammy!"
-Tammy Anderson

Ryan Schaan

Ryan Schaan
Heartland Home Supply

"I needed a new kitchen sink, I had looked everywhere (it's an odd size). I finally went to Heartland Home Supply not knowing they closed at five. Ryan let me in, I forgot my measurements so I went back the next day with the old sink. He did all the legwork to find me a company that sells the size I needed. It turned out to be a brand they cannot sell. he did all the legwork even though it turned out he could not sell me a sink. I was able to order it online. None of the other stores offered this kind of help. Thank you!"
-LeAnn Tennyson

Sophia Nichols

Sophia Nichols
Home Depot

"I was greeted by Sophia as I entered the store and she promptly asked if she could help me find anything. At that time, I was "just-looking". I proceeded to shop around a bit and witnessed Sophia assisting several other customers, but each time she made sure to ask me if I was still doing alright. Eventually, I did need assistance and Sophia was there again (this girl was EVERYWHERE!). She assisted in finding the product I was looking for, checked me out personally at the Pro desk, and then arranged for me to drive up so she could help load the items I purchased. her customer care went above and beyond, but based on what I saw in that visit, I believe this to be just a normal day for her. She truly cared about everyone she helped and it really showed. WEll done!'
-Miranda Schuler

Ken Banker

Ken Banker
SRT

"On Thursday, June 3, 2021, I stopped at SRT on business. I noticed that the American Flag on the pole in front of the building was caught up / tangled in the sliding sleeve for the lanyard and could not fly in the wind. I mentioned it to the receptionist and asked for it to be passed on to maintenance and said as a veteran I was concerned about this. Within a few short minutes, I saw someone come out and look up at the flag. He retrieved the crank to lower the flag to correct the problem as I watched. He mentioned it appeared the flag was damaged. He removed the flag from service as a sign of respect in not flying a damaged flag. I thanked him for his action. I neglected to ask him his name.

I later learned his name after a friend suggested the Eagle Award. I agree about the award, deserving to a man who is a Veteran and respects the American Flag.

Thank you again Mr. Ken Banker for your action. It is good to see a new flag flying at SRT. You are a great representative o the company and the maintenance department."
-Rodney Tryhus

Vanessa Latendresse

Vanessa Latendresse
Farmers Union Insurance

"I would like to nominate Vanessa for the Minot Chamber Eagle Award. I found Vanessa very helpful in renewing my annual vehicle and home insurance. Vanessa was extremely professional and went above and beyond to help me resolve some insurance concerns. Vanessa's customer service was outstanding."
-Ron Garcia

Ron Gerbur

Ron Gerbur
IMM

"Ron is my maintenance man and has gone above and beyond helping me. Ron is always helpful with anything and gives great advice. Thank you, Ron!!"
-Pam Mortenson

Morgan Raap

Morgan Raap
Trinity Health

"She went above and beyond taking care of me and my son after I had him! She was the best nurse I ever had!"
-Tosha Hiller

Katharyn Burgardt

Katharyn Burgardt, FNP-C
Trinity Health Pediatrics

"I brought my 15-month-old daughter to Trinity's Walk-in Clinic on a Friday morning for a high fever, rash, and ear pain, and my 3-year-old son accompanied us well. Kat was the pediatric provider that evaluated my daughter, and words cannot express the gratitude I feel to this day for the service she provided us. In the initial visit, Kat was a calming presence and demonstrated confident and competent skills while assessing and interacting with my sick child. She took her time to ask questions and to educate me about signs and symptoms and medication management. She showed exemplary patience towards my 3-year-old son that was loud and somewhat disruptive during the visit, and at one point he bolted from the appointment room to hid in the one next door. Kat showed no frustration with him and even left the room to retrieve him for me. After the appointment, my daughter vomited for multiple hours. She was unable to keep fluids or medications down, and her high fever persisted. My daughter became lethargic and her skin was mottling from dehydration and infection. I called Trinity Pediatrics because I was concerned, and Kat made time to see us again late on a Friday after clinic hours to give my daughter IM Rocephin injection, topical promethazine, and a Tylenol suppository. My daughter improved over the weekend, she was able to keep fluids down and her fever broke on Sunday. On Monday morning I was exhausted. Not only from attending to my daughter, but in addition to that I worked 12-hour shifts, and I cared for my other three children and my 77-year-old live-in father with dementia. That morning Kat called my cell phone to see how my daughter was feeling. She sounded very genuine and sincere on the phone. Kat didn't know who we were or anything about us before Friday. That simple phone call helped me to see God's goodness and grace through her words of kindness and concern. I also saw his mercy through her patience with my son at the previous Friday appointment. I am honored to nominate this deserving medical professional for the Eagle Award.
-Krysten Magnuson

Alex Skarsgard

Alex Skarsgard
Liechty Homes

"Alex has been awesome to work with. He went above and beyond customer service with purchasing a new home from him. Exceeded all expectations from ordering, picking the colors, and doing the floor plan that I wanted. He advised and pointed out things that I never would have thought of. Great job, Alex!"
-Mike Schmaltz

Clint Olson and Same Leighton

Clint Olson and Same Leighton
Dakota Fence

"I would like to single out Clint Olson and Sam Leighton. They showed up on Friday, June 18th, exactly at the time expected of 7:30 a.m. Clint and Sam took additional time with us, to know exactly what we wanted. They answered all our questions and were very personable and friendly. They worked very well together and bounced their ideas and suggestions off each other. They seemed to have a very good working relationship. Cling and Sam took pride in the work they were doing and were very specific to make everything perfect. They installed a couple extra pieces of fence for containing pets, also extra pieces for cosmetic purposes. They knew this would take more time, but their great customer service attitude never changed.

We will be recommending Dakota Fence to all our family and friends. Thank you for a job well done and the superior customer service you provided."
-Rex & Jody VanCuren

Dr. Daryl Pierce

Dr. Daryl Pierce
Trinity Cancer Care

"Dr. Pierce is an excellent doctor and hematologist. He listened well to my symptoms, was extremely knowledgeable, professional and showed genuine concern for my condition. He went above and beyond to get tests and answers I never had before to enable educated decisions. Dr. Pierce explains things very well. He is a locum but showed superior medical care to his Minot patients."
-Cheryl Lesmeister

Irma Lopez

Irma Lopez
Mi Mexico

"I am nominating Irma, because every time I go to Mi Mexico whether it be by myself or with a group of friends, she is always pleasant and cheerful. She takes the time to stop and ask how we are doing and you can tell she is really interested. She always has a great big smile on her face and a warm hello, she makes you feel like family. For as long as Mi Mexico has been in town she has always been there and has always been a staple there with her big smile and positive attitude. This is why I think she deserves to be an eAgle Award winner."
- Stacey

Alexander Taylor

Alexander Taylor
Unifi Service

"On June 24th, 2021, Alex coordinated with the help of the City of Minot Staff a medical emergency inbound flight. Alex's quick thinking and calm demeanor facilitated a smooth transition for Local EMS and Minot FD to provide quick emergency care for the passenger on board Delta Air Lines Flight 4903."
-Brandon Boetcher

Amy Strand

Amy Strand
The Wellington Assisted Living

"We recently moved my mother into assisted living and Amy went above and beyond in helping us get her settled. Her customer service and kind caring nature made the transition process so much easier for my mother. The first few days were an incredible adjustment for mom, but Amy would come in and care for her, and show love to her just like she was her family. She was able to answer any questions we have, made sure things were fixed in a timely manner, and brought my mom all around the building. If there were more employees or people in general with a personality like Amy's the world would be a better place. I hope she will continue her employment at the Wellington, as I know with her being there my mom will be in good care."
-Mary

Tom Ahmann

Tom Ahmann
Kevin's Plumbing & Heating

"Tom repaired our dryer. He is the appliance repair person for Kevin's Plumbing. Tom did a very exceptional repair job on our dryer. He knew what the trouble was and found the part was not available from his supplier so he searched another company and found the part. He was very tidy and vacuumed the area. He was very friendly and easy to communicate with."
-Lavern and Mavis Larson

Dr. Vanna Binning

Dr. Vanna Binning
Trinity Medical Center

"Dr. Binning is most deserving to be an Eagle Award winner. Dr. Binning excels above and beyond expectations at every medical appointment and always has a wonderful attitude. My two special needs daughters are patients of Dr. Binning and she has treated their mental health challenges and physical challenges with utmost respect and dignity. My adult special-needs children mean the world to me. When a professional takes the time to treat them with wonderful care in a loving manner. this means so much to me and says so much about that person. Thank you, Dr. Bining!"
-Terri Bothwell

Deanne Johnson

Deanne Johnson
Trinity Health

Gary Brevig

Gary Brevig

Tyrone Tyndell

Tyrone Tyndell
Cash Wise Foods

Randy Ihli

Randy Ihli
AT&T