Hope’s nominator raved about how she goes above and beyond in everything from her smiling face and kind attitude to her abilities to help customers. Each time they’ve been in to AgCountry Farm Credit Services, Hope has been there to help and makes it clear that she loves her job. “There are so many things Hope has done for us over the last year that have helped our operation that it’s hard to say just one instance. Her attitude, helpfulness, and enthusiasm are all super!”
Communication, customer service, and positive vibes impressed Roni’s nominator when they stopped in to fill their gas tank and get their vehicle cleaned but found that the Arco team was about to close for the day. Despite it being the end of the shift, Roni still requested they go through the car wash, which experienced an issue after the soap cycle. Roni was on the case, and issued another wash, personally standing by to make sure everything worked as it was supposed to. “She easily could have said ‘sorry we are closing up we can issue a car wash but you won’t be able to use it tonight,’ which would have been completely understandable, and after the car wash malfunctioned she could have easily said she didn’t know what was wrong and left it at that.” Awesome job, Roni!
Mikilane’s nominator raved that she consistently goes above and beyond to make their children feel welcomed and loved while at The Learning Tree, often going out of her way to extend a kind greeting to the parents when passing them by. “My kids play house at home and our oldest likes to pretend to be ‘Ms. Mikilane’ and makes us food.” They expressed their appreciation for how much she cares for all the children, makes a great impact, and is a positive influence on everyone she encounters.
A local entrepreneur was left with a tough situation as their small business’s insurance premiums faced a huge increase without reasoning. They spoke with an agent who explained that it was due to rising costs and that there were no alternative options, but Shaun’s nominator knew the sudden financial strain wouldn’t work with their budget. “Seeking a solution, I turned to Farmers Union Insurance and connected with Shaun Sipma, who took the time to understand our situation and assured me he would explore every possibility to help. True to his word, after three months of diligent effort, he secured a comparable policy at a significantly lower rate, ultimately saving our small business $3,000 and providing much-needed financial relief. Thank you Shaun!”
“Over the past 10 years, I have appreciated Ashley’s efforts and professionalism that she maintains consistently at her in-home daycare facility. The reliability and management she displays is exquisite. She makes learning fun and embraces the pre-school program in a positive and effective way. Through Covid and snowstorms and all of the things in life, she works her hardest to stay open and care for the children in our community!”
“Talli goes above and beyond in the gym. When we tried to re-enroll our daughter into Gymagic she worked with us to find a class that worked for our schedules and also offered alternative solutions knowing our daughter personally. She has the most amazing demeanor and is so patient with little kids. Somehow, she remembers all the kids' names even after only meeting some of them for a time or two. Talli makes it enjoyable and a friendly environment that makes my daughter want to come back! She is amazing and deserves all the recognition for her efforts!”
“In early December of 2024, my life changed in a matter of seconds! I was on my way to visit my 2 adult daughters with special needs. Suddenly I began experiencing severe chest pain. The driver (Richard) became my angel! His calmness, quick thinking, and his excellent care saved me! EMS was called and I was transported. I am doing better. As I often look back to that moment in time, I realize how blessed I was to have had Richard on my side. There are no words to adequately thank Richard! God bless you, Richard!”
When shopping for a new winter coat, the wife of Zach’s nominator found one that would be perfect- if only it was in the correct size and color. Initially, they were able to locate the coat, but found they weren’t sure about paying the additional shipping costs to have it sent from a different store. A few days later, they returned to see if there were any new shipments and spoke with Zach who was on the case! In a matter of minutes, Zach was able to find the requested item and place an order for the coat without incurring extra shipping costs. Awesome work going above and beyond, Zach!
“Brooke is our son’s Para at Longfellow School. She greets us every day with the biggest and warmest smile. She is amazing at working with our autistic son- even when he can get aggressive, she has the patience for him. He is learning so much. She has truly been a blessing in our lives.”
Bryce was able to save his nominator thousands of dollars and a lot of stress when their heat went out. Before calling Beck, they had another company check out their issue who suggested replacing the entire furnace. Wanting to get a second opinion, they contacted Beck Heating and Air. Bryce was diligent in researching a fix for the issue, and after speaking with the manufacturer of the furnace, found out that it was a problem with the chimney that he could solve. “He got it fixed up and we had heat instantly. We are so thankful for Bryce helping us and saving us a lot of money. He also has amazing customer service!”
“I was very hesitant sending my child to Head Start this year. Alisha put all of my worries to rest when I got to see how great she is with the children in the room! She personally went out of her way to start preparing my child a week ahead of time that she was going to be absent a day the following week, as he doesn’t like when she’s gone. That's how thoughtful and great of a teacher she is. Thank you for being the best teacher, Alisha!”
Cassy’s nominator has had many positive interactions with Cassy and consistently enjoys their experience at Minot Automotive Center because of Cassy’s positive attitude and amazing customer service. “Most recently, she was able to reconcile an issue I had with the radio in my truck and was able to replace it at no cost to me; she went above and beyond to reconcile this service issue, and I was very appreciative. Cassy always has a warm welcome, a can-do attitude, a personalized approach to service, and always looks for ways to go above and beyond her ‘job description.’”
When they had some areas of concern, it was imperative that Jennifer’s nominator get a mammography done, and they were grateful to have Jennifer as the technician. Not only was she incredibly kind and caring, but she also helped calm down her patient and put their nerves at ease during a test that can be stressful. “I would highly recommend her to anyone needing a mammography!” Great job, Jennifer!
The weather was below zero and Brian’s nominator was struggling to stay warm when their furnace wasn’t working. Brian was determined to solve the problem, even staying until 9PM one night and being back at 8AM the next morning in an effort to get the heat working. “He always explained what he was doing and why. When he went for a part he told us where he was going and what he was going to try next. We appreciated his willingness to stick with us to find out the problem and keeping us informed all of the time that he was here.”
“Melissa’s level of customer service is TOP NOTCH! Not only did she greet me with a smile, she went above and beyond to explain everything very thoroughly about what was going to be serviced on my vehicle. Upon arriving to pick up my vehicle, she went through everything from top to bottom, including a deep dive into the complimentary inspection that they did as well. Melissa made sure I was taken care of from start to finish – all with a SMILE! Minot Automotive is lucky to have Melissa!”
Callie’s nominator recently had a procedure at Trinity Health and they were blown away by her customer service, knowledge, and attitude! Not only was her care “perfection,” but they were grateful for her knowledge as she was able to explain the procedure every step of the way. Awesome job taking care of your patients, Callie!
Paige’s nominator explained that since their child has a lot of appointments, they’re often in the school office and have gotten to know Paige a lot over the last couple of years. They expressed their appreciation for how Paige has great multitasking skills and is always kind to the students while expressing a great attitude toward the parents as well. “It’s the type of behavior I would want my girls around and I deeply appreciate it.”
“Officer Hugg always shows great compassion and genuine concern for people in our community who are struggling with mental health or substance use issues. As a mental health professional who at times has responded to crisis calls with Officer Hugg, I have witnessed this firsthand and observed the positive impact he has on the person experiencing a crisis. He responds calmly and with kindness, not judgement and at times has gone above and beyond his role as a police officer to help a person in need.”
Despite Ashley going through a lot in her personal life over the past year, her nominator was amazed by her strength and consistent quality of customer service. “She always made it to work and cared for her clients to the best of her ability, from ensuring her clients felt loved and cared for; to seeing a need for items or support to bond and become close to her clients and their families. During holidays/time-off, Ashley has aided in caring for my son with autism as well as assisting her wheelchair bound neighbor off-the-clock. She always puts heart and care to how she carries herself in the community of Minot and responds to difficult situations with grace. Clients have personally requested Ashely for her gentle temperament and driven, thoughtful mind- all while raising two children of her own. She is definitely an Eagle of Minot and Burlington.”
DeLane’s nominator was blown away by his positive attitude and overall customer service. They noted that he’s “super friendly to everyone that enters the establishment” and how he “makes sure that every guest is happy and satisfied with their dining experience.” Awesome work, DeLane!
“Teri was my grandma's nurse during her recent hospitalization in the progressive care unit at Trinity Hospital. She went above and beyond to care for her. She ensured that appropriate treatments were provided in a timely fashion. She took time to listen to concerns and address them as they arose, all with a smile. Not only did she take her time to visit with my grandma and other family members, but once my grandma transitioned over to rehab, she called her to check in on her, which meant a lot to my grandma. Teri's hard work made my grandma feel safe, comfortable, and cared for, which eased the stress on her and her family. Teri's efforts do not go unappreciated.”
“I had a small surgery scheduled - no big deal. Steve was my nurse. He came in and introduced himself and was so friendly right from the start. We chatted and laughed like we were old friends. He made sure I had everything I needed/wanted to be comfortable before and after surgery. I know that's the duties of a nurse, but you could tell he really enjoyed his job and working with the patients he helped. I think he must have gone to lunch or something while I was waiting for my surgery because the floor was quiet. When he came back the floor with the nurses was livelier and he just seemed to put everyone in a good mood. I could even hear other patients in other rooms laughing with him. Everyone I came in contact with that day was great, but Steve was exceptional in everything he did and made a surgery day a little more fun!”
“In December 2024, my mom was battling lung cancer and was unable to make her appointments to get her nails done. She lived at Lake Metigoshe but was staying with me in Minot and her and I have been going to Paul and Mindy’s for 16 years since they first opened their first salon here. I messaged Paul one evening on a long shot to see if they could possibly come to my home and do my mom’s nails and he responded and asked me to give him a call .We chatted that evening and though they have not been able to offer this service, he was willing to make an exception for us! On Dec 12, 2024, Mindy came to my home and gave my mom a mani/pedi! It was a very good day for my mom and they both went above and beyond to provide this wonderful service. Unfortunately, my mom passed unexpectedly 10 days later. I am forever grateful for Paul and Mindy’s kindness always!”
It was a cold and miserable January evening when Heather’s nominator went with a young friend to Olive Garden, but not even the cold could stop Heather’s warm personality! Her nominator was blown away by her quick and attentive service from start to finish and raved about how Heather even suggested menu items that better fit what they wanted to order. “What I thought was exceptional was how Heather treated my friend. She got right down to her level and asked questions till she knew exactly what my friend wanted. You do not see that in this world we live in. I was just so impressed with her caring attitude and time she took with my friend. She was great to me as well but the time she took with my 12-year-old friend speaks volumes about her character! Olive Garden is lucky to have her as an employee!!”
During a recent hospitalization, Kayla cared for her nominator’s grandmother by offering diligent bedside manner and a great attitude, all while being an advocate for her patient’s health and wishes when they were unable to speak for themself. “She told our family, ‘I will fight for her like she is my own.’ This eased the family members as they felt comfortable leaving at night, knowing that Kayla was her nurse. Her efforts do not go unnoticed, and we greatly appreciate it. We want to thank her for taking such great care of my grandma during her ICU stay.”
“There is not one singular event to nominate Dr. Binning for as she is amazing every time I see her. She is thorough and listens to my goals and concerns. She knows me better than I know myself. I have worked with her when I was a nurse before she was my provider, and I can attest to the fact she is kind and caring for her patients in front of them and behind closed doors. She is extremely knowledgeable as a primary care provider, much more than the average provider. She is also intuitive in how to run a business and how to understand how people feel and what their goals are. She is a rare gem and Minot is lucky to have her.”
As someone who works in the public eye, Dr. Meland’s nominator was concerned about their smile after a tooth chipped. From the very first call, they were confident and comfortable in their choice to see Dr. Meland and the staff at Modern Dental. Not only were they impressed that his staff made a point to get them in almost immediately, but the Modern Dental team also went above and beyond by offering the opportunity to come in early for the appointment. They raved that Dr. Meland ensured the “utmost care” while explaining every detail about the procedure, and treated them with kindness and attention. “I honor Dr. Christan Meland and staff for their care and treatment of my new smile. They are highly recommended on my list.”
